We have gathered answers to some of the most common questions to assist you in finding your perfect home away from home. If there is anything else you would like to know, our friendly team is always ready to assist you through the booking process. Don’t hesitate to get in touch!
Absolutely! We welcome you to bring a friend or family member along to your viewing. Just let us know in advance if you are bringing someone, so we can ensure we have enough space and time to accommodate everyone.
A typical viewing at Unilife lasts around 30 to 45 minutes. This gives us plenty of time to show you around the property and answer any questions that you have. It also allows for time to proceed with booking a room if you are happy with everything on the day. Our sales team schedules an hour for each viewing so please let us know ahead of the viewing if you feel you may need longer. We are happy to accommodate.
During your viewing, you can expect a guided tour of the property by a member of our sales team, where we will show you the different studio options and our fantastic communal areas. Our team will be happy to answer any questions you have about the space, the building, and the surrounding area. It is also likely you will meet our residents around the building who will be happy to share their experiences living with us.
We are delighted that you are interested in booking a viewing with us at Unilife. Please reach out to the sales team here who will be in touch with you to confirm your appointment and answer any queries that you may have before arriving at the property.
We understand that students have a busy schedule and we also know how important it is to allocate sufficient time to view your future home. We put a lot of preparation in place to ensure that one of our sales team is available so all we ask is that you let us know before. Simply call us or whatsapp on +447802 322917 or e-mail [email protected] to rearrange.
If you need to amend your booking or move in date, please let us know as soon as possible. We will do our best to accommodate any changes depending on availability. Please be aware that if you have a completed booking, we will require you to sign a new contract as we unable to amend a completed contract.
Yes, you can book your studio without visiting in person. We understand that some students may not be able to attend a viewing, so we offer virtual viewings via platforms like WhatsApp or Facetime. However, we encourage you to view the studio in person if possible to get a feel for the space. Our team is always here to assist you during the booking process.
Yes, a £300 deposit is required to secure your studio. This deposit is refundable at the end of your tenancy, subject to room condition. Once your contract is signed, we will also require a pre-rent instalment of £500 to confirm your booking.
Visit the property page of your chosen location (Southampton, Winchester, or Guildford), select your preferred studio, and click “Book Now.” This will take you to our secure booking system where you can complete your reservation. If you would prefer to speak to a member of the sales team, please reach out to us here and we will be happy to help.
To secure a studio with Unilife, the following payments are required:
1. £300 deposit is required upon signature of contract. It is refundable at the end of the tenancy, subject to room status. 2. Once the contract has been counter signed by our city manager, a pre-rent instalment of £500 is due.
Booking a studio with Unilife is super easy, and you have a few options to choose from! The fastest way is to visit your chosen property on our website, whether it’s Bargate House, High Street, Riverside House, or Sparkford House – select your preferred studio category, and click on ‘book now’. This will take you straight to our booking system, Concurrent, where you can secure your studio online.
If you would prefer to speak to someone before booking, our friendly sales team is here to help with any questions you have and ensure you are completely comfortable with your decision. Reach out to us here, and we’ll be happy to assist!
You can book a Unilife studio at our city centre locations if you are a student aged 18 and over and in full time education, whether studying a Pre-sessional, Undergraduate or Postgraduate course, for the length of your studies.
Each property has a range of studio types, guaranteed to suit most students requirements. Choose the perfect location, either in Southampton, Winchester or Guildford and make the most of your University years.
If a resident wishes to withdraw from their contract, either before their tenancy has commenced or during their tenancy and it is not reasons that fall under the ‘No Place, No Stay’ or ‘No Visa, No Stay’, they will be required to find a replacement tenant.
Unilife cannot accept any responsibility for finding a replacement tenant once a resident has signed their tenancy agreement and made the first payment. Once a resident has found a suitable replacement tenant to take over their contract, they must put the new tenant’s details into writing to [email protected] and the Unilife Team will contact the new tenant within 48 hours to formally transfer the tenancy.
Once the new tenant has accepted the tenancy agreement and made the pre-rent instalment, the original tenant will have their tenancy agreement withdrawn and the refund will be processed within 10 working days minus £100 admin charge.The fee will be deducted from their deposit due back to the original tenant.
Once a contract is complete, all tenancy agreements have a cooling off period of 48 hours from the signature of contract. All cancellation requests must be in writing via an email addressed to the Unilife Team [email protected].
If you have collected your keys within your cooling off period, the eligibility to cancel immediately ends.
If a resident does not receive a VISA and wishes to be released from their Tenancy Agreement, they must provide Unilife with evidence of their rejection to [email protected] within 3 working days of the VISA rejection letter. If the above is received within 3 working days, the resident will be eligible to have their contract withdrawn and a full refund of pre-rent instalment and deposit.
If a resident does not gain a place at their chosen University or College and wishes to be released from their Tenancy Agreement, they must provide Unilife with evidence of their rejection and evidence of the reason why no later than 72 hours after dated correspondence from your University or College. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University.
To be considered, you will need to supply us with a copy of:
If a resident moves into Unilife and they withdraw from their course or they are evicted from university, they are still liable to fulfil their contract and they must find a replacement tenant to have their contract withdrawn.
Once a tenancy is complete and the cooling off period of 48 hours has lapsed, the student is liable for their contract. The student will not be able to cancel their tenancy agreement unless their reasoning falls under ‘No Place, No Stay’, ‘No Visa, No Stay’ or ‘Replacement Tenant’. Sufficient evidence must be provided from the institution before Unilife cancel the contract.
Yes, one of our team will be there to meet you when you arrive! We will show you to your new home and give you a guided tour of the property so you feel at home on day one.
In Southampton, you can use the Eastgate Car Park for unloading which is a multistory car park one minute away from our properties. For Winchester and Guildford, we have a limited number of spaces available to book for a two-hour period. Be sure to let us know on your check in form if you would like to reserve one of these spaces so we can add your registration to the system.
We understand that travel plans can vary, but our standard check in times are during office hours of 08:00-18:00. If you need to arrive outside of these hours, please get in touch with us in advance. We will do our best to accommodate your arrival and make necessary arrangements to ensure a smooth check-in experience.
To book your arrival time, simply complete the arrival form sent to you 90, 60, and 30 days before your contract start date. This will allow you to select a convenient time for your check-in. Once you’ve submitted the form, we’ll be all set to welcome you on the day! If you have any questions or need assistance, feel free to reach out to our team here.
Please make sure to complete your arrival form, which will be sent to you 90, 60, and 30 days before your contract start date. This helps us ensure that we are fully prepared to welcome you in person on your arrival day. Don’t forget to bring a copy of your ID with you on check in day so we can match it with your booking and get you checked in efficiently.
Once your contract end date has passed, you will not be able to leave any items in your studio. If you require temporary storage, please notify the property manager in advance, and we will be happy to provide information on local storage options.
Yes, your deposit is refundable as long as your studio is in good condition, with no outstanding fees or damages. Once the end of tenancy inspection is complete, wew ill process your deposit return within 10 working days of you confirming . Typically, deposits are refunded within 10 working days, but it may take longer if there are any issues. We will notify you of any deductions and provide a breakdown if necessary
Once you have left the property, the property manager will complete an end of tenancy inspection of your studio. They will send you an email with attached photo and video evidence to confirm the status of the studio. If you would prefer to be present for the inspection, please contact the property manager ahead of your move in date so you can agree a convenient date and time.
Please ensure that your studio is returned in the same condition as when you first moved in, subject to fair wear and tear. All personal belongings must be removed, and there should be no rubbish left behind.
Here is a checklist to help:
On your departure day, please leave the following items on the desk in your studio:
This will help ensure a smooth check-out process and allow us to complete the inspection quickly. Thank you for helping us maintain a high standard of accommodation for all our residents.
We understand that plans can change, and while we expect students to remain in their studio until the end of their tenancy, we ask that you notify the property manager of your intended move-out date at least 30 days before your tenancy ends. This notice period allows us to schedule your end-of-tenancy inspection and ensures a smooth check-out process.
It’s not in our interest to deduct money from a student’s deposit, and we strive to be as fair as possible during the inspection. In the rare case that a deduction is made, if you disagree with any charges, you have the right to dispute them with the property manager. We will work closely with you to resolve the issue and reach a fair solution. If we unable to reach an agreement, both parties can escalate the matter to the MyDeposits protection scheme, who will independently assess the situation and ensure a fair outcome for both parties.
We will carry out a thorough end-of-tenancy inspection and provide you with a written summary, complete with photographic evidence. If any deductions are necessary from your deposit, they may be due to damage to the studio or property, missing items, or if the room is not left in good condition at the end of your stay. Additionally, any unpaid rent or fees may also be deducted. Rest assured, you’ll receive a detailed breakdown of any charges which you will need to agree too.
The Tenancy Deposit Protection (TDPS) is a piece of legislation introduced by the UK Government in April 2006 for landlords in England and Wales. The purpose of the scheme is to protect tenants from unscrupulous landlords, who have been accused in the past of taking amounts from deposits unfairly.
The legislation ultimately protects you and allows us to follow a very streamlined process for disputes after check out.
To find out more about this service visit https://www.mydeposits.co.uk/tenants/ and to find out more on how to rent you can read the How to Rent Guide 2023.
At the end of your tenancy, assuming the studio and its belongings are in the same condition as when you moved in and you’ve paid all your rent, your deposit will be refunded within 10 working days.
To speed up the process let us know if you plan to leave your accommodation early and ensure we have the correct bank details.
A deposit is a payment made upon signature of contract and is refundable to you, subject to room status when departing your studio. We ask for a £300 payment which is protected under a deposit protection scheme, MyDeposits. We will provide you with a certificate to confirm that your deposit is protected.
When you arrive in the UK, one of our team members will be available to assist with your check in process and give you a tour of the property. We understand that arriving in a new country can be overwhelming, so we aim to make your transition as smooth as possible.
If you need any additional support, such as guidance on local amenities or advice about the area, don’t hesitate to ask. Our team is always happy to assist you!
All payments are taken in your student portal which you can log into here . It is the safest and most secure options to pay. Students will have full visibility on the payment.
Alternatively, should you prefer to make a direct bank transfer, use the bank details below (also use your room number and full name as a reference). Please be aware that we are unable to provide a payment receipt on completion. It also takes up to 5 working days to show up in our bank.
Bank: – HSBC Unilife Ltd Account: 60377104 Sort Code: 40-11-60 IBAN: GB90HBUK40116060377104 BIC/SWIFT: HBUKGB4194R Bank Address: 60 Queen Victoria Street, London EC4
Yes, you can book a studio at Unilife even if you are outside the UK. We offer online booking and virtual viewings, so you can secure your accommodation from anywhere in the world. Our team is also available to provide information and answer any questions you have about your booking process.
As an international student, you will need a Student Visa (Tier 4) to study in the UK. This visa allows you to stay in the country for the duration of your course.
To apply for a Student Visa, you will need to provide confirmation of your place at a UK university, proof of financial support, and other required documents. For more information on how to apply, please refer to the UK Government’s official website or contact your university’s international student support team.
Whilst we do not provide VISA advice, we can signpost you to the team at the University who will be able to assist you with your application.
Please be assured that we accommodate many international students, and we have set up convenient payment methods for you. All payments are processed through your student portal, where you can make international bank transfers or use an international card payment.Please note that international payments may take 2-5 working days to clear in our bank account. Be sure to allow for this processing time when planning your payments.
Yes, each building offers an on-site laundry room with washing machines and tumble dryers, making it convenient for residents to wash and dry their clothes without leaving the property.
Unilife provide every student with £100 complimentary laundry voucher to help cover these costs, which can be used throughout your tenancy for laundry services.
We know that this happens, all you will need to do is make a quick call on our Unilife 24/7 contact number and our team will be able to provide you with access to your studio.
If you lock yourself out of your studio or building outside working hours (Monday to Friday, 9am-5pm) there is a charge of £30 for your first lock out and £60 for any subsequent lock outs.
It is important that you keep your room key card with you at all times. If this is not suitable, please speak to your House Manager – we may be able to offer alternatives like wristbands or mobile phone access that may be more suitable.
If you need to report an issue in your studio or around the property, the quickest way is to send us a message via the Unilife mobile application. This will go directly to our onsite maintenance team, who will arrange to visit your studio at a convenient time. Alternatively, if you’d prefer to speak directly to the property manager, feel free to head to reception, and the team will be more than happy to assist you.
Every property is smoke and vape free. There are no smoking areas in the building.
Unlimited and Super-fast wired and wireless internet, we don’t think you should ever have a problem accessing the internet whilst in any of our buildings.
At Unilife, we provide a secure and convenient parcel and delivery system to ensure students never miss an important package.
Parcel box & Mailbox – Our properties feature a Renz Box, a secure smart parcel system that allows students to collect deliveries at their convenience using a mobile app for access. Every student also has a secure mailbox.
Food & Grocery Deliveries – Food and supermarket deliveries are taken directly to the student’s studio door, making it easy for them to enjoy meals and essentials without hassle.
Reception Handling – Our on-site team can accept larger parcels and signed deliveries during office hours.
At Unilife, we provide multiple ways for parents to stay informed and reach us easily:
Email & Phone – Our on-site team is available during office hours for any questions. Parents can contact us directly via phone or email for support.
Unilife App – Residents can use the Unilife app to report maintenance issues, check updates, and stay informed about events.
Live Chat & WhatsApp Business – Our website live chat and WhatsApp Business allow you to get instant support from our team, making it easy to ask quick questions.
WeChat for International Parents & Students – All Unilife team members have a personal WeChat account for international parents and students, ensuring easy communication across different time zones.
On-Site Team & City Managers – Each property has a dedicated City Manager and support team, always available to assist students and provide updates.
Regular Updates – We send important email communications to students, and we encourage parents to stay in touch with their child for key notices
At Unilife, we prioritise student wellbeing and success, offering a range of support services.
At Unilife, rent is all inclusive, so there are no hidden costs, just hassle free student living.
All Bills Covered – Electricity, water, heating, and super-fast 1,000Mb WiFi.Fully Furnished Studios – Double bed, en-suite, kitchen, storage, and study space.On Site Facilities – Communal areas, study zones, onsite Gym, Free printing and social spaces.Free Grab & Go Breakfast – Available Monday to Friday with Unlimited Tea/Coffee and Hot Chocolate. 24/7 Support & Security – Secure fob entry, CCTV, and on site team.
At Unilife, student safety and security are our top priorities. Our properties are designed to provide a safe and supportive environment, giving both students and parents peace of mind.
Secure Access & 24/7 CCTV – All buildings have fob secured entry systems, ensuring only residents and staff can access the property. 24/7 CCTV monitoring provides an extra layer of security.
On-Site Team & City Managers – Our dedicated on site team and City Managers are available to assist students, offering support and guidance whenever needed.
24/7 Emergency Support – We provide out of hours emergency contact support, so students always have someone to reach in urgent situations.
Safe & Comfortable Living – Our accommodations meet the National Code of Standards, ensuring high safety and maintenance standards.
Support Channels – Students can easily report concerns through our Unilife app, Live Chat, WhatsApp Business, and WeChat for international students.
Yes, you can change your payment method for every payment. To do so, simply log into your student portal here and update your payment details. If you need any assistance or run into any issues, feel free to reach out to your property manager who will be happy to help.
We understand that making financial payments can be difficult. Please be assured that we are here to support you. It is important to arrange a meeting the property manager who can advise the options available to you. Please contact them in reception or reach out here to make an appointment.
To view your payments, please log into your student portal here – https://sturents.com/login. Once logged in, click on My House and My Rents, where you’ll find your invoices and upcoming payment details. You can also view your payments through the Unilife mobile application, but please note that payments can only be made via your portal, not the app. If you need any assistance, feel free to reach out to your property manager who will be able to ass
All payments are taken in your student portal which you can log into here https://sturents.com/login . It is the safest and most secure options to pay. Students will have full visibility on the payment. The options available are:
UK Bank Transfer UK Direct Debit UK Card (if UK Bank is not available) International Card Payment International Bank Transfer with Tranfersmate
Unilife offers four payment plans that a resident can choose when confirming their booking.
No Guarantor Required: 1. One Payment: 1st August 2025. 2. Two Payments: 50% on 1st August 2025 & 50% on 6th January 2026.
UK Guarantor Required: 3. Three Payments: 40% on 1st September 2025, 40% on 6th January 2026, 20% on 16th April 2026. 4. Eleven Payments Due on 1st of each month, 11 equal invoices.
Can I still pay 3 or 4 payments without a UK Guarantor? If you do not have a UK Guarantor and still wish to pay in 3 or 4 payments, you can contact Housing Hand who will provide guarantor status
We do have a limited amount of rooms available for researchers and working professionals. Please get in touch with us and we will see how we can help.
Yes! If you need to extend your stay, please let us know as soon as possible and we will do our best to accommodate you.
You will be required to pay a £300 deposit to secure the studio. Depending on your contract length, you also be required to make the rental payment in full.
Yes, subject to availability of our dual occupancy studios. The rate for dual occupancy will be included in the quote that you receive for your short stay.
Subject to availability, we can offer a studio on a minimum of two week contract. Please contact us with your preferred location and specific dates so we can help you with your search for accommodation.
